Fineline Collision of Aurora, Inc.

Chicago Barbershop 3 months ago

HORRIBLE EXPERIENCE!!!!, bad customer service, attitude, don’t know how there in business, told me they replace my rim with the exact dents n scratches of the old one yea ok car was brought to me dirty and with no gas the front desk reps Amanda n the other Spanish lady have the worst customer skills and do not know there job description also I drop my car off at another location in Oaklawn then I was calling n it no longer exist I couldn’t locate my car till I find out from another body shop that took over that location that they took all the cars to aurora took them 4 months to scrap parts to fix my car also I did not pick this place this was the person at fault insurance AMERICAN ALLIANCE!!! WORST INSURANCE TO DEAL WITH MADE MADE PAID 30% of the Claim. AVOID THIS PLACE AT ALL COST

Shari Crandell 3 months ago

I stopped into Fineline to get a new rear access cover after being rear ended. They were super friendly and quick to get the part in and installed! I appreciate making this process so much easy. My vehicle looks great!

Charles Schreiber a year ago

Fine Line Collision did an excellent job with my 2024 RAV4. I brought it in after a large dolly had fallen on my rear passenger side door off of my garage wall resulting in an unattractive scratch and dent. Fine Line got my car looking like it’s brand new again quickly and efficiently. Their service and attention to detail is top notch.

Dan O'Connell Edited 2 years ago

Top tier quality work done by mechanics with bottom tier customer service. As many report, the only reason we “chose” Fineline was because we were forced to by our insurance company. We had already got estimates from others, who said the repair should take about a week to finish–same with Fineline. Yet, they finished the job after 5 weeks of telling us it’ll be done the following Friday. Fortunately, Isabel was very friendly and did eventually begin to regularly stay in contact with us after we kept calling. However, either she was given wrong information or was being deceptive, because it took 5 weeks for them to finish the job. As a result, we had to shell out $1000+ in rental car fees. With the car back in our hands, they fixed the hood, roof, and windshield to make it look mostly new. Unfortunately, there are a good handful of new surface scratches. Tough to recommend based on the lack of urgency. As others said, they almost certainly wouldn’t still have business if they didn’t have this monopolistic MOU with our and other insurances.

J Lopez 5 years ago

On Jan.30 i got into a small accident and my insurance took it here. horrible experience the front desk lady Yolanda has bad guest service, ignores calls when “annoyed” and has no idea of what’s going on. The work they do is just as bad, took way too long and now they avoid my calls to fix what they “forgot” or could not get around to. It took 5/6 months to finally get my car back and every-time i would call they were doing “inspections” so i thought the car was going to get back to me in good condition. boy was i wrong because i found broken stuff that wasn’t done by the accident , such as the broken mirror (how does that happen) , broken cup holder (again, how does that even happen?) and broken latch for the hood. on top of all that, huge safety concerns were left untreated as well, such as the broken seatbelts and they left my car outside to rust so i had to replace brakes and the paint on my car . i’m telling you , this place is a waste of space. please reconsider bringing your car here if able to and refuse their service . if i could i would give this place 0 stars ..